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Newsletters

The CITY Scoop

A weekday newsletter to keep you up on New York.

Ranked Choices

Stay informed about the 2025 election.

Summer & the city

Bringing you the best of summer in NYC.

Podcast

FAQ NYC

The New Yorkest podcast. Twice weekly.

Featured

IMPACT

Our journalism makes a positive impact on the lives of New Yorkers.

How to New York

Your questions answered about the greatest city in the world.

What We're REPORTING

CITY HALL

Climate

Criminal Justice

Economy

ERIC ADAMS

HOUSING

IMMIGRATION

Labor

NYPD

Transit

Follow Us

Ways to Give

merch store

US

Team

Awards

REPUBLISH

New Gambit in NYC Self-Storage Wars: Some Owners Willing to Cut Struggling Customers Free as Demand Booms

Nov. 15, 2020, 7:00 p.m.Nov. 15, 2020, 8:01 p.m.

More pandemic-slammed New Yorkers facing auctions of belongings in self-storage units are getting a new choice: make a deal or just get out. Here’s what you can do if you need help.

Lawmakers Bid to Halt Auctions of Self-Storage Customers’ Possessions During Pandemic

Oct. 28, 2020, 6:51 p.m.Oct. 12, 2023, 7:46 a.m.

Two state legislators proposed a moratorium, in the wake of THE CITY’s report on hundreds of planned sell-offs. Meanwhile, a City Council member seeks to force the unregulated industry to limit fees.

There’s No Eviction Moratorium on NYC Storage Units. Now the Contents of Hundreds are Being Auctioned Off

Oct. 26, 2020, 6:09 p.m.Oct. 26, 2020, 6:09 p.m.

You can’t be booted from your home yet during the pandemic. But you can still lose all your things in the unregulated, lucrative self-storage industry.

A Life in Limbo for Homeless Families at Mercy of City’s Moving Whims

Sept. 11, 2020, 9:12 p.m.May 30, 2024, 1:50 p.m.

Harmonia Hotel resident Mike Bonano has used a rented U-Haul to help neighbors cope with Mayor de Blasio’s whiplash decisions on shelters. Bonano and his wife have been forced to move three times in as many years.

Health

New Yorkers Shared News Tips With Us. Here’s How We Responded

Dec. 27, 2019, 4:00 a.m.April 6, 2020, 4:55 p.m.

Listening to our readers is a big part of what THE CITY does. Here are some stories that came through the tip line in 2019.

Housing

City Pays Storage Fees for Homeless, But One Bronx Family Still Lost Items

Aug. 9, 2019, 4:10 a.m.March 14, 2024, 2:23 p.m.

The city shells out $17.5 million annually to self-storage companies. But some clients report big problems with the little-regulated industry.

The Bronx

Fire-Ravaged Bronx Storage Center Leaves Renters in the Dark

July 29, 2019, 4:05 a.m.April 6, 2020, 4:56 p.m.

People with storage units at the now-abandoned Tuck-it-Away on Walton Avenue have been waiting for two years to learn what happened to their stuff.

Housing

Victims of the Storage Wars: Losing All to Auctions

June 10, 2019, 4:05 a.m.April 6, 2020, 4:56 p.m.

The self-storage industry offers hopes of saving cherished belongings in a space-starved city. But when fees rack up, customers can lose everything.

Housing

Unclaimed Self-Storage Funds Give Glimpse Into New Yorkers’ Disrupted Lives

May 28, 2019, 4:10 a.m.April 6, 2020, 4:56 p.m.

More than $1 million sits unclaimed from auctioned storage units. Have you lost stuff? Let us know — we want your storage stories.